Franchise Recruitment & Support Manager
Job Title: Franchise Recruitment & Support Manager
Location: Australia (travel required across AU and NZ)
Company: Stroud Homes
About Stroud Homes:
Stroud Homes is a well-established, values-driven residential building franchise network, known for delivering high-quality homes and exceptional franchisee support. With a mission to develop a team of high-performing, well-run building businesses, we combine strong systems, a collaborative culture, and proven business models to support our franchise partners across Australia and New Zealand.
We are currently seeking an experienced and driven Franchise Recruitment & Support Manager to play a critical role in expanding our network and supporting franchisee success. This role is ideal for a commercially minded leader who excels in both recruitment and operational development – and is ready to become an expert in the systems that drive our business.
Position Overview:
This is a dual-role opportunity, focused on both franchise recruitment and operational support. You will lead the national recruitment of new franchise partners, guiding them from initial enquiry through onboarding and into full operation. Just as importantly, you will be expected to complete in-depth training on Stroud Homes’ suite of software systems and become fully competent in their use – allowing you to confidently support franchisees in adopting and leveraging these systems for success.
Key Responsibilities:
Franchise Recruitment & Onboarding
- Lead and manage the end-to-end recruitment process for new franchise partners, from lead generation to onboarding
- Promote the Stroud Homes opportunity through marketing, events, referrals and industry outreach
- Identify and attract candidates aligned with our values, business model, and performance standards
- Support onboarding by guiding new partners through initial training, systems setup and early-stage operations
- Collaborate with marketing to develop recruitment campaigns and engagement strategies
Franchise Network Development & Support
- Complete structured training and attain a strong working knowledge of Stroud Homes’ business software, tools and systems (including quoting, estimating, CRM, and workflow platforms)
- Train and support franchisees in using Stroud’s systems to ensure consistency, efficiency and compliance
- Deliver ongoing operational coaching to franchisees, helping them adopt best practices across all areas of their business
- Ensure alignment with company standards, culture, and strategic goals across the network
- Facilitate collaboration and knowledge-sharing across the franchise group
- Participate in regular site visits, conferences and performance reviews
Skills & Experience:
- Proven experience in franchise recruitment and/or development within a franchise, retail, or multi-site business
- Strong business acumen with the ability to identify and recruit high-potential franchise partners
- Confidence and willingness to undertake in-depth systems training and become a subject matter expert in internal tools and software
- Excellent interpersonal and communication skills with the ability to build trust and influence stakeholders
- Demonstrated experience in training, coaching, or supporting small business owners or franchisees
- Experience managing or supporting remote teams is advantageous
- Previous exposure to the building industry is a plus but not essential
You’ll Thrive in This Role If You:
- Enjoy working with people and take pride in helping others succeed in business
- Have a hands-on approach and are comfortable learning technical systems and processes
- Value structure and consistency, and are driven to maintain high operational standards across a network
- Are an excellent communicator, capable of simplifying complex information for franchisees
- Are motivated by growth, challenge, and seeing your impact reflected in the success of others
- Enjoy a mix of desk-based work and travel – this role includes regular site visits and attendance at national conferences
Why Join Stroud Homes?
You’ll be joining a collaborative, experienced team dedicated to building better businesses and better homes.
This role is both strategic and hands-on, offering the opportunity to shape the growth of a national brand while gaining deep expertise in industry-leading systems and processes. For someone who enjoys making meaningful connections, driving operational improvement, and being part of a purpose-driven team – this is an outstanding opportunity.
Ready to Build Something Great?
If you’re a skilled franchise recruiter with the drive to lead, the curiosity to learn, and the ability to support others through systems and strategy, we’d love to hear from you.